Zero FAQs

Plan FAQs

  • Yes, you’ll receive 30% off the price of your audit up to $150 in when you file your taxes

  • We’ll still need to gather information about your home and suggest you start by downloading our app. If you’re simply looking to install a single appliance, we may not need to conduct a full audit.

  • The digital audit technology we’ve developed allows us to capture more information than most contractors collect on site. This allows us to provide highly engineered designs, while saving you the hassle of coming to your home.

  • If you’re unable to conduct the audit by yourself, we’d suggest arranging for a friend or neighbor to use our app to gather the necessary information about your home. At this time we do not provide an in-person audit option.

  • Our app is currently only available on iPhone. We plan to release an Android app in the summer of 2024 (click here to sign up for updates) Until then, feel free to borrow a device from a friend.

Install FAQs

  • Simply put, magic. We built sophisticated software to make it easy to get accurate, affordable project quotes without the hassle of in-home sales calls. 

  • One of Zero’s thoroughly vetted, high-quality installers. We only work with the best local pros.

  • Systems are typically installed within two weeks of deposit, but varies on seasonality and our partner’s availability.

  • All of our projects come with a minimum of a 1 year labor warranty provided directly by the installer that completed your project in addition to the equipment warranty provided by the manufacturer. If you have an issue with your system its best to call your installer or manufacturer directly. Zero acts as a superservice and we’re happy to help if you ever have any questions.

  • Today we provide quotes for: heat pumps, water heaters, solar, cooking, EV chargers, and electrical upgrades. In some jurisdictions we may also provide quotes for insulation, air-sealing, and roof replacement.

  • No, we deliver firm pricing. If any changes need to be made to the project scope they will happen after a walk-through of your home, less than 5% of our jobs have pricing changes post walk-through. A walk-through is typically done for solar, heat pump and insulation projects prior to installation.

Contractor FAQs

  • Once you apply, we’ll review your information and reach out to learn more about your business. It typically take between 2-4 weeks for us to onboard new partners.

  • We work from a straightforward pricing schedule so you know exactly what you’ll be paid ahead of time. If for any reason there is a change order, we pay by the hour.

  • Beyond typical certifications, licensing, and warranty requirements, we look deeply at the size of your team, your reputation, and the experience of your business. We want to make sure that you’ll do an excellent job for clients and we’re a good fit for your business.

  • It depends on experience and capacity, but you can expect to start with a several jobs in the first month and grow as much as you’d like.